Frequently Asked Questions

I understand that looking for counselling is a huge step and can be scary for some people. If you look below, I've answered some of the most common questions I get asked about what counselling is and what to expect. If you have a question that I haven't answered below, please feel free to send me a message, and I'll get back to you as soon as I can. 

How much do you charge?

Sessions are £45 per 50-minute session, payable 24 hours in advance by bank transfer.

I believe it’s important to find a counsellor you feel comfortable with and can talk about your issues to. I offer a free 15-minute phone consultation so that we can talk and see whether I am the right counsellor for you.

How often will I see you?

Sessions are normally scheduled at the same time and day of the week, and I offer weekly and fortnightly sessions. I aim to be able to support you in ways which work for both of us, and regular sessions enable this support. I'm aware of the difficulties in keeping regular times when there may be changes due to shift working patterns, so flexibility in our working arrangements can always be discussed.

How do I make an appointment?

Please send me a message using the form in the 'contact me' page, with your name, phone number, email address and a short description of what you are seeking help for. Check the boxes for which appointment times would suit you. If none are currently available which suit you, you can include in the message which days/times you are looking for, and I can add you onto my waiting list for when a space becomes available. I'll try to reply to your message within 24 hours. If for any reason you have problems using the contact form, you can email me your information directly using the email address at the very bottom of the page.

Can I meet with you in person?

​Due to the current Coronavirus climate, I'm unable to hold sessions in person at the moment. I hope to resume in the future and will update here when it is possible to meet face to face again. Until then, I am continuing to see people online (see below).

How does online counselling work?

I work online using a webcam and an application called Zoom, which allows us to talk and see each other in real-time. I will send you a meeting link and password by email so that you can access the sessions each week. Online counselling means you don't need to travel to me, saving you time and transport costs, and we can also keep sessions going if you tend to work away on location regularly. You can have counselling in the comfort of your home, meaning it is accessible to many people, as long as you have a webcam either on your phone or through a laptop or computer. This means we can meet anywhere in the UK.

When are appointments usually available?

My office hours are between 6 pm and 9 pm on Tuesdays, and between 9 am and 5 pm on Thursdays.


Are my sessions confidential?

Yes, they are. Whatever you say in our sessions is confidential and stays between us. However, there are a few exceptions to this, which I will discuss with you at our first meeting.

How many sessions will I need?

The number of sessions needed can vary, as people have different needs and issues they bring. When we begin we can discuss your needs, and whether short term or open-ended therapy would suit you better. Some people find that initially, 6 or 8 sessions work for them, other people find that they benefit from ongoing therapy in the long term (months or years). Every person is different, with their own needs and reasons for seeking help.

​​What if I need to cancel my appointment?

There is a cancellation policy which we can discuss in detail at our first meeting.

What is counselling?

Counselling lets people talk about their problems or difficult feelings to a professional person outside of their situation in a safe, confidential environment. Typically people seek counselling when there is something they want to change in their life. It can help people to make choices, to reach decisions about how to handle problems, to learn coping strategies, and to empower them to make the changes they want.

What issues can you help me with?

I offer both long- and short-term counselling to adults aged 18 years and over. Counselling helps with a wide range of issues, and I have experience with anxiety, panic attacks, OCD, phobias, low self-esteem, relationship issues, adjusting to life changes, sleep issues, stress, loss and bereavement, as well as other issues.

What is a session like?

I provide a safe, confidential space for our sessions and will encourage you to talk about what is troubling you. At our first session, I will ask you some questions to help me understand how I can help you to find a way forward with your problems. During sessions, I will listen to you to help you feel clearer about the extent and effect of your problems, and to help you recognise possible solutions. Part of the work may involve considering what you are thinking, feeling and doing (or not doing), and how our thoughts, emotions and actions interact together. I may offer ideas to work on outside of the sessions, such as keeping a journal or carrying out exercises.

What if I don't know what to talk about?

A lot of people feel like this. It's good to remember that something has caused you to look into counselling, so remembering what that is can help you to start. It may be blurting out "My sleep is really bad and I need help to make it better", or just saying "I feel really nervous and don't know what to talk about". I'll be here as well, and will ask you questions to help you work out what it is that you want to get from the session, and help us get there. Some clients find it useful to jot down in the week if something has happened that they really want to talk about, just in case they forget when it comes round to the session or if they feel nervous and their mind has gone blank.

Can I friend you on Facebook?

I feel that adding clients as friends/contacts on social media may compromise confidentiality, privacy and it may blur the boundaries of our therapeutic relationship.  For this reason, I do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc).

I do keep a Facebook Page for my professional practice, to allow people to share my practice updates and any relevant articles with other Facebook users. You are welcome to view my Facebook Page and read or share articles posted there. 

If you have any other questions, or are ready to take the next step, contact me now

If you are in a crisis situation you may want to contact someone for urgent support, such as the Samaritans:

by email:

by phone: 116 123

or your GP, or your local A&E department.

©2020 by Hayley Snelling Counsellor.

Anxiety therapist, Hove

England, United Kingdom