Frequently Asked Questions

What is counselling?

Counselling lets people talk about their problems or difficult feelings to a professional person outside of their situation in a safe, confidential environment. Typically people seek counselling when there is something they want to change in their life. It can help people to make choices, to reach decisions about how to handle problems, to learn coping strategies, and to empower them to make the changes they want.

What issues can you help me with?

I offer both long- and short-term counselling to adults aged 18 years and over. Counselling helps with a wide range of issues, and I have experience with anxiety, panic attacks, OCD, phobias, depression, low self-esteem, relationship issues, adjusting to life changes, sleep issues, stress, loss and bereavement, as well as other issues.

How much do you charge?

Sessions are £45 per session, payable in advance if sessions are online, or on the day if sessions are face to face. I take payment by bank transfer, cash or by card if we are meeting in person, or in advance by bank transfer for working online.

Sessions are 50 minutes each, normally scheduled at the same time and day each week. My aim is to be able to support you in ways which work for both of us, and regular sessions enable this support. I'm aware of the difficulties in keeping regular times when there may be changes due to shift working patterns, so flexibility in our working arrangements can always be discussed, and I am able to offer both weekly and fortnightly sessions. 

I believe it’s important to find a counsellor you feel comfortable with and are able to talk about your issues to. I offer a free 15-minute phone consultation so that we can talk and see whether I am the right counsellor for you.

How do I make an appointment?

Please send me a message using the form in the 'contact me' page, with your name, phone number, email address and a short description of what you are seeking help for. Also let me know if there are any specific days/times which you are looking for an appointment, and whether you would like to book a phone consultation or a full session. I'll try to get back to you within 24 hours to either arrange a phone consultation or to book in a first session.

What is a session like?

I provide a safe, confidential space for our sessions and will encourage you to talk about what is troubling you. At our first session, I will ask you some questions to help me understand how I can help you to find a way forward with your problems. During sessions, I will listen to you with the aim of helping you feel clearer about the extent and effect of your problems, and to help you recognise possible solutions. Part of the work may involve considering what you are thinking, feeling and doing (or not doing), and how our thoughts, emotions and actions interact together. I may offer ideas to work on outside of the sessions, such as keeping a journal or carrying out exercises.

Where are you located?

​My therapy offices are located in Brighton or Hove, and are close to public transport.

How does online counselling work?

I work online using a webcam and an application called zoom, which allows us to talk and see each other in real time. I will send you a meeting link and password by email so that you can access the sessions each week. Online counselling means you don't need to travel to me, saving you time and transport costs, and we can also keep sessions going if you tend to work away on location regularly. You can have counselling in the comfort of your home, meaning it is accessible to many people, as long as you have a webcam either in your phone or through a laptop or computer. This means we can meet from anywhere in the UK.

When are appointments usually available?

I usually have appointments available on weekdays between 9am and 9pm, and can often make an appointment available for you within a week of your initial contact.

Are my sessions confidential?

Yes, they are. Whatever you say in our sessions is confidential and stays between us. However, there are a few exceptions to this, which I will discuss with you at our first meeting.

How many sessions will I need?

The number of sessions needed can vary, as people have different needs and issues they bring. When we begin we can discuss your needs, and whether short term or open-ended therapy would suit you better. Some people find that 6 or 8 sessions work for them, other people find that they benefit from ongoing therapy in the long term (months or years). Every person is different, with their own needs and reasons for seeking help.

​​What if I need to cancel my appointment?

There is a cancellation policy which we can discuss in detail at our first meeting.

Can I friend you on facebook?

I feel that adding clients as friends/contacts on social media may compromise confidentiality, privacy and it may blur the boundaries of our therapeutic relationship.  For this reason, I do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc).

I do keep a Facebook Page for my professional practice, to allow people to share my practice updates and any relevant articles with other Facebook users. You are welcome to view my Facebook Page and read or share articles posted there. 

If you have any other questions, or are ready to take the next step, contact me now

If you are in a crisis situation you may want to contact someone for urgent support, such as the Samaritans: https://www.samaritans.org

by email: jo@samaritans.org

by phone: 116 123

or your GP, or your local A&E department.

©2020 by Hayley Snelling Counsellor.

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England, United Kingdom