Frequently Asked Questions

What is counselling?

Counselling lets people talk about their problems or difficult feelings to a professional person outside of their situation in a safe, confidential environment. Typically people seek counselling when there is something they want to change in their life. It can help people to make choices, to reach decisions about how to handle problems, to learn coping strategies, and to empower them to make the changes they want.

What issues can you help me with?

Counselling can help with a wide range of issues, and I have experience with anxiety, panic attacks, OCD, phobias, depression, low self-esteem, relationship issues, adjusting to life changes, stress, loss and bereavement, as well as other issues.

What is a session like?

I provide a safe, confidential space for our sessions and will encourage you to talk about what is troubling you. At our first session, I will ask you some questions to help me understand how I can help you to find a way forward with your problems. During sessions, I will listen to you with the aim of helping you feel clearer about the extent and effect of your problems, and to help you recognise possible solutions.

Are my sessions confidential?

Yes, they are. I abide by the BACP Ethical Framework. Part of this requires me to have regular on-going supervision to make sure I provide you with the best service. In supervision I may discuss our work together, but would not use any iedntifying details. For this purpose, I take brief notes after sessions, which are kept securely in accordance with data protection legislation.

How many sessions will i need?

The number of sessions needed can vary, as people have different needs and issues they bring. When we begin therapy, I will usually offer you an initial 6 sessions. We can see how that goes and decide whether to go on further or end there.

How long is a session?

Sessions are 50 minutes each, normally scheduled at the same time and day each week, although flexibility can be discussed.

How does online counselling work?

I work online using a webcam and an application called zoom, which allows us to talk and see each other in real time. Online counselling means you don't need to travel to me, saving you time and transport costs, and we can also keep sessions going if you tend to work away on location regularly. You can have counselling in the comfort of your home, meaning it can be accessible to many people, as long as you have a webcam either in your phone or through a laptop or computer.

©2020 by Hayley Snelling Counsellor.

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